This accredited ITIL 4 Foundation course offers an excellent introduction to the new framework and comes with a FREE exam voucher. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation exam will be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.
This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards. Students who have earned a certification in ITIL v3 Foundationor above can also take the course to transfer over to ITIL 4.
This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.
The exam is a closed book, multiple choice exam consisting of 40 questions. The pass mark is 65% (26 questions out of 40). It can be taken online at a place and time that suits you, whilst recording the exam session through your webcam and microphone using PEOPLECERT. The recorded video and audio is then retrospectively reviewed by proctors to check for compliance to exam guidelines. You will receive the final result within 10 days.
FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.
The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme. It also provides an excellent introduction to business users who need to be informed about ITIL.
Why you should take this course:
ITIL is the world’s most popular framework for IT Service Management (ITSM). The latest iteration of the framework, ITIL 4, offers a modernized and community-driven approach and a renewed focus on the newest best-practices for ITSM and integration with other popular standards, including Agile and DevOps.
This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. A number of new ITSM tools and methodologies have been introduced, including the ITIL Service Value System (SVS), which offers a holistic perspective of how IT can contribute towards business goals. ITIL 4 also incorporates concepts from other leading frameworks, such as Lean, DevOps and Agile.
With a more up-to-date view of modern ITSM practices, ITIL 4 is much more practical than ITIL V3. Its release was also highly anticipated, especially given how virtually all IT-driven organizations now utilize ITSM to some degree. As such, gaining your ITIL Foundation certification will make you a highly effective and desirable ITSM practitioner.
By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Foundation examination. There are no prerequisites for taking this course but if you are already certified in ITIL v3, don’t panic! There are a number of ways to transfer over to the new certification path. For more information, visit our page - What's new in ITIL 4?
Students who complete this course will have learnt:
An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
The key concepts and value of IT service management to IT service providers and their customers
How the ITIL guiding principles can help organizations adopt and adapt service management
The activities of the service value chain, and how they interconnect
The purpose and key terms of 18 ITIL practices and the 7 essential practices
How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
Everything needed to pass the official ITIL 4 Foundation exam
Key features of this course:
Accredited by PeopleCert
14+ hours of course material
98% average first time pass rate
FREE exam voucher
Instant 6 months access
Exam simulator & revision modules
Expert tutor support
Increase your earning potential by 25%
Fully mobile compatible
This course has been accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.
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