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ITIL ® 4 Foundation Training

Learning Tree International AB, i Stockholm (+7 orter)
3 dagar
18 200 SEK exkl. moms
3 dagar
18 200 SEK exkl. moms
Kursen är bokningsbar via arrangörens hemsida 🤗

Beskrivning av: ITIL ® 4 Foundation Training

ITIL ® 4 Foundation Training

In this ITIL ® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam. You will learn:

  • The ITIL 4 end-to-end IT/digital operating model
  • How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services
  • The impact of technology and IT teams on a wider business strategy

This ITIL 4 Foundation Training course includes:

  • Instructor-guided or self-paced learning options
  • Accredited course content and curriculum
  • ITIL 4 Foundation exam
  • Take2 exam re-sit
  • Practice exams, prep questions, and additional resources

Explore ITIL Learning Paths

ITIL 4 Foundation Training Delivery Methods

  • In-Person

  • Online

  • Adaptive Virtual Academy

ITIL 4 Foundation Training Benefits

  • Prepare for and pass the ITIL 4 Foundation certification exam

  • Identify opportunities to develop IT practices using ITIL guidelines

  • Interact with IT teams using ITIL 4 terminology and concepts

  • Explore the service value chain and IT service management practices

  • Recognize the importance of IT and business integration

  • Continue learning and face new challenges with after-course one-on-one instructor coaching


ITIL 4 Training Outline Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System ( SVS ) and Service Value Chain
  • Organizations
  • Service Provisioning and Consumption
  • Customers, Users, Sponsors, and Other Stakeholders
  • Services, Products, and Service Offerings
  • Service Relationships
  • Value, Outcomes, Costs, and Risks
  • Utility and Warranty

Module 2: The Four Dimensions

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 3: The Service Value System

  • Opportunity, Demand, and Value
  • Guiding Principles
  • Governance
  • ITIL Practices
  • Continual Improvement
  • Organizational Silos

Module 4: The Service Value Chain

  • Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
  • Inputs of the SVS: Opportunities & Demand
  • Outcome of the SVS: Value
  • Addressing the Challenges of Silos

Module 5: The Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Module 6: ITIL Practices: Practice Overview and General Management Practices

  • Practices and Processes
  • Continual Improvement
  • Information Security Management
  • Supplier Management
  • Relationship Management

Module 7: ITIL Practices: Service Management and Technical Management Practices

  • Service Level Management
  • Event Management
  • Service Desk
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Enablement
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management

ITIL 4 Adaptive Virtual Academy Training Details ITIL 4 Foundation Virtual Academy

Introducing the ITIL 4 Foundation Virtual Academy, the first and only of its kind. Integrating AI -based adaptive learning, mobile-friendly content, and social learning provides all the resources needed to start your ITIL journey. You will get unlimited annual access to:

  • Instructor-hosted ITIL virtual collaboration spaces
  • One-year access to the ITIL 4 Foundation adaptive eLearning course
  • The official ITIL 4 Foundation digital book
  • An exam voucher for the certification exam
  • 30% off all live, instructor-led ITIL courses offered by Learning Tree to continue your ITIL certification journey

Explore the full ITIL Training Curriculum


Beställ information

Fyll i formuläret för att få mer information om ITIL ® 4 Foundation Training, direkt från arrangören. Det är gratis och inte bindande!
Learning Tree International AB
Fleminggatan 7
112 26 Stockholm

Learning Tree International

Learning Tree är ett internationellt utbildningsföretag med över 40 års erfarenhet av att leverera utbildning till yrkesverksamma IT-proffs, projektledare, verksamhetsutvecklare och chefer. Vi erbjuder allt från enstaka kurser till globala utbildningsprogram, och vi hjälper våra kunder att införa hållbara processer som fungerar idag och förbereder...

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