Management Skills Training

In this Management Skills Training course, you will learn the fundamental management skills and leadership competencies, including how to:

• Motivate and empower your teammates with passion
• Facilitate effective communication
• Delegate tasks clearly
• Develop a proactive customer-focused approach
• Enhance your leadership abilities through emotional intelligence

Management Skills Training Delivery Methods

• In-Person

• Online

Management Skills Training Course Benefits

• Apply core management behaviors and techniques to deliver optimal results

• Enhance leadership ability by developing emotional intelligence
• Communicate with, motivate, and empower your team
• Delegate work to individuals and teams
• Develop a management vision for success

• Continue learning and face new challenges with after-course one-on-one instructor coaching

Management Skills Training Outline

Module 1: Setting the Stage for Great Management

In this module, you will learn how to:

• Define customer success
• Establish a sense of direction based on customer and organizational vision
• Adopt a continuous improvement mindset
• Empower people for high performance
• Identify stakeholder needs
• Map the stakeholder environment
• Identify mutual and conflicting expectations
• Establish success criteria for your team

Module 2: Applying a Model for Management Excellence

In this module, you will learn how to:

• Make the transition from expert to manager
• Manage people with more experience and skill
• Develop a management role model
• Adapt the model to your managerial situation

Module 3: Managing with Emotional Intelligence (EI)

In this module, you will learn how to:

• Develop three key interpersonal skills
• Work with others by applying integral interpersonal skills
• Respond appropriately in important situations
• Use emotional intelligence ( EI ) to lead by example

Module 4: Motivating Individuals for Performance

In this module, you will learn how to:

• Avoid the top demotivators
• Leverage motivators that work for everyone
• Maximize your impact on motivation
• Match motivators to individual expectations
• Identify people's basic needs
• Recognize and respond to generational differences
• Develop and apply a motivational strategy

Module 5: The Art of Delegation

In this module, you will learn how to:

• Create a spirit of partnership
• Set common goals for your team
• Apply a proven step-by-step process for delegation
• Determine individual strengths
• Build on natural talents
• Collaborate effectively for successful outcomes

Module 6: Achieving Goals Through People

In this module, you will learn how to:

• Set group norms for yourself and your team
• Establish shared purpose and mutual accountability
• Create an environment conducive to collaboration
• Enhance communication through a three-layer goal clarification model

Module 7: A Proactive Approach to Managing Performance

In this module, you will learn how to:

• Encourage others to achieve their potential
• Utilize continuous appraisal techniques
• Integrate coaching and appraisal to build performance
• Intervene effectively when performance goes off track
• Reinforce and redirect behaviors with constructive feedback

Module 8: Finding and Applying Your Management Style

In this module, you will learn how to:

• Craft your personal approach to management
• Create momentum and flexibility in your team
• Take action to implement your personal goals
• Challenge organizational constraints