IT Management Skills Training

In this IT Management Skills Training course, you will gain the skills and knowledge necessary to manage your IT team successfully. You will learn how to:

• Delegate tasks and track progress
• Share feedback
• Foster time management skills among your team
• Empower your team to communicate with people of non-technical backgrounds successfully

IT Management Skills Training Delivery Methods

• In-Person

• Online

IT Management Skills Training Benefits

• Enhance your leadership abilities by leveraging your emotional awareness

• Employ effective delegation to train, empower, and raise levels of accountability

• Engage your staff through effective communication and a culture of inclusion

• Continue learning and face new challenges with after-course one-on-one instructor coaching

IT Management Skills Training Outline

Module 1: The Challenge of IT Management

In this module, you will learn how to:

• Transition into management with a new management identity
• Adopt the best practices for an IT environment
• Foster a culture of inclusion and diversity

Module 2: Developing Management Excellence

In this module, you will learn how to:

• Communicate the importance of introducing new concepts
• Build managerial competencies
• Apply modern leadership styles that provide value to your team

Module 3: Managing with Multiple Intelligences

In this module, you will learn how to:

• Improve your personal leadership style through increased awareness
• Empower your staff for increased success and long-term growth
• Lead by example

Module 4: Delegating for Empowerment

In this module, you will learn how to:

• Inspire collaborative partnerships
• Identify and work with the strengths of your staff
• Follow a proven step-by-step process for delegating and gaining acceptance of work
• Plan your delegation and define tasks
• Determine effective tracking and follow-up for delegated tasks
• Negotiate shared expectations

Module 5: Facilitating Success for IT Teams

In this module, you will learn how to:

• Create a team state of mind
• Facilitate team-building activities
• Strengthen team communication
• Apply a three-level model for team building
• Work effectively across organisational units, time zones, and geographic boundaries
• Overcome the hidden overhead of separation

Module 6: Reinforcing and Redirecting Performance through Coaching

In this module, you will learn how to:

• Set performance measures that work in a technical environment
• Apply a continuous appraisal approach to identify gaps in performance
• Strengthen team performance by integrating coaching and appraisal techniques
• Optimise performance by minimising typical disruptions in the workplace
• Recognise and address ineffective performance in a clear, constructive manner