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Lean IT Foundation

Informator
Kort om utbildningen
Längd: 2 dagar
Utbildare: Informator plus
   
Ort: Rikstäckande

Kursbeskrivning

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods.

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

There are no prereq’s, but it is beneficial to know IT on a general level.

Any manager or specialist working in an IT organization and participating in quality improvement projects can benefit from the insights provided by the qualification.

Course Approach

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training, you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using a case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam.

Learning Objectives

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem-solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam 

Day 1

  • Introduction to Lean
  • Lean principles
  • Value stream, flow, pull, perfection
  • Types of waste and loss
  • Value adding and non-value adding activities
  • Customer
  • Critical to quality
  • Process
  • SIPOC
  • Value stream mapping

Day 2

  • Performance
  • KPI’s
  • Skills & Knowledge
  • Organization
  • Visual management and Kanban
  • DMAIC and problem-solving with Kaizen
  • Lean behaviour and attitude
  • Recap
  • Exam

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