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ITIL® Service Transition (ST) eLearning

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20 timmar
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Study for a qualification in ITIL Service Transition (ST) by taking an accredited online training course from Good e-Learning!

The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication. The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Transition. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Transition qualification in IT Service Management.

ITIL® Foundation


This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the exam. The exam is closed book - you cannot make use of any resources or materials during the exam.
There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.

This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Design at management level, but not specific details about each of the supporting processes. It is also suitable if you have completed the ITIL Foundation certificate, and you
are wishing to advance to higher level ITIL certifications. 

Why you should take this course:

This ITIL Intermediate course covers the management-level concepts and core information of the supporting activities within Service Transition, but not specific details about each of the supporting processes. It will also provide a complete overview of Service Transition including all its related activities.

Service Transition uses the outputs from service design to ensure that service solutions are smoothly migrated to live operation, fulfilling agreed customer and business requirements.

This course is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

Students who complete this course will have learnt:

  • A good understanding of the Service Transition principles, its processes and other aspects of this crucial lifecycle stage

  • A detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication

  • The management-level concepts and core information of the supporting activities within Service Transition

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 20 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%


The ITIL Service Transition qualification is one of five ITIL Service Lifecycle Courses. Service Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively realized through to the delivery of live services in the service operation stage.
It uses the outputs from service design to ensure that service solutions are smoothly migrated to live operation, fulfilling agreed customer and business requirements. 

This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL Service Transition. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams. 


This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination  Institute for the ITIL® Service Transition Certificate in IT Service Management.


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