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ITIL® Service Strategy (SS) eLearning

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22 timmar
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Göteborg, Malmö, Stockholm

Kursbeskrivning

Study for an ITIL Service Strategy (SS) qualification today with an accredited online training course from Good e-Learning!

The objectives of this ITIL Intermediate Service Strategy course are to fully understand the customer business objectives and priorities and the role that IT services play in enabling these objectives to be met. The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Strategy. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Strategy qualification in IT Service Management.

ITIL® Foundation

E-learning

This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the
exam. The exam is closed book - you cannot make  use of any resources or materials during the exam. There are a maximum of 40 potential marks in this exam; to pass you must get at least 28
out of 40 marks correct (70%). 

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.

This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Strategy at management level, but not specific details about each of the supporting processes. It is also suitable if you have completed the ITIL Foundation certificate, and you
are wishing to advance to higher level ITIL certifications.

Why you should take this course:

ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Students who complete this course will have learnt:

  • How to demonstrate an understanding of the risks and success factors to develop and progress strategy within an organization or programme

  • A complete overview of service value definition, business-case development, service assets, market analysis, and service provider types

  • A full understand customer business objectives, priorities, and the role that IT services play

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 22 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%

ABOUT THIS COURSE

The objectives of this ITIL Intermediate Service Strategy course are to fully understand the customer business objectives and priorities and the role that IT services play in enabling these objectives to be met. Key topics that are covered in the course include; service value definition, businesscase development, service assets, market analysis, and service provider types. 

The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

ACCREDITATION

This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Strategy Certificate in IT Service Management. 

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Kontaktuppgifter

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Karlavägen 108
115 26 Stockholm

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