Study for a qualification in ITIL Service Operation (SO) by taking an accredited online training course from Good e-Learning!
ITIL Service Operation (SO) ensures that the strategy requirements which service design used to design the new or changed service and transition moved into the live environment are realized by delivery of live services in the service operation stage. The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Operation. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Operation qualification in IT Service Management.
This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the
exam. The exam is closed book - you cannot make use of any resources or materials during the exam.
There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).
FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module
This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Operation at management level, but not specific details about each of the supporting processes. It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.
Why you should take this course:
The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication. This course will provide you with a good understanding of the Service Operation principles, its processes and other aspects of this crucial lifecycle stage.
ITIL Service Operation (SO) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.
Students who complete this course will have learnt:
A good understanding of the Service Operation principles, its processes and other aspects of this crucial lifecycle stage
A detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication
Key features of this course:
Accredited by PeopleCert
Credits awarded: 3
23 hours of course material
1x FREE exam voucher on request
Instant 6 months access
Quizzes and revision modules
Increase your earning potential by up to 20%
Average first time pass rate of 91%
ABOUT THIS COURSE
The ITIL Service Operation qualification is one of five ITIL Service Lifecycle Courses. It will provide you with guidance that focusses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service
strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
There are 2 objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.
This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Operation Certificate in IT Service Management.
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