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ITIL® Release, Control & Validation (RCV) eLearning

Kort om utbildningen
30 timmar
Göteborg, Malmö, Stockholm


Study for a qualification in ITIL Release, Control & Validation (RCV) by taking an accredited online training course from Good e-Learning! Release, Control and Validation (RCV) focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfillment and service validation and testing.

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Release, Control and Validation. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Release, Control & Validation qualification in IT Service Management.

ITIL® Foundation


This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the
exam. The exam is closed book - you cannot make use of any resources or materials during the exam.
There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%). 

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.

Study for a qualification in ITIL Release, Control & Validation (RCV) by taking an online training course from Good e-Learning! This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Release, Control and Validation at management level. It will also benefit but is not restricted to Release Manager, Security Administrators, IT Operations Managers, Database Administrators and Security Managers who wish to understand how to apply RCV practices in support of the service management lifecycle.

Why you should take this course:

ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.

This ITIL course will help you gain competence in the aspects of service management that relates to RCV including, a detailed understanding of the RCV processes, the principles of service transition, how RCV supports and interacts with other service life-cycle activities, and how to measure RCV including the roles and responsibilities.

ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

Students who complete this course will have learnt:

  • Change Management - Enabling beneficial Changes to be made, with minimum disruption to IT services

  • Service Asset & Configuration Management - Maintaining information about Configuration Items required to deliver an IT service, including their relationships

  • Release and Deployment Management - Ensuring that the integrity of the live environment is protected and that the correct components are released and deployed

  • Knowledge Management - Improving efficiency by reducing the need to rediscover knowledge

  • Request Fulfillment - Fulfilling Service Requests or requests for information

  • Service Validation & Testing - Ensuring that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%


The ITIL Release, Control and Validation qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfilment and service validation and testing. There are 2 objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! This course will satisfy both.


This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Release, Control & Validation Certificate in IT Service Management.

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Karlavägen 108
115 26 Stockholm

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