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ITIL® Planning, Protection & Optimization (PPO) eLearning

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30 timmar


Study for a qualification in ITIL Planning, Protection and Optimization (PPO) by taking an accredited online training course from Good e-Learning! This course will provide you with a good understanding of Planning, Protection and Optimization principles, its processes and other aspects within the capability stream.

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Planning, Protection & Optimization. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Planning, Protection & Optimization qualification in IT Service Management.

ITIL® Foundation


This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the
exam. The exam is closed book - you cannot make use of any resources or materials during the
exam. There are a maximum of 40 potential marks in this exam; to pass you must get at least 28
out of 40 marks correct (70%).

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module

This course will be of benefit to any IT professional who needs to understand the concepts of ITIL Planning, Protection and Optimization at management level. It will also benefit operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.

Why you should take this course:

ITIL Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process.

Students who complete this course will have learnt:

  • Availability Management - Ensuring that all IT infrastructure, processes, tools, roles, etc. are appropriate for the agreed availability targets

  • Capacity Management - Ensuring capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner

  • Information Security Management - Ensuring the confidentiality, integrity and availability of an organisation's information, data and IT services

  • IT Service Continuity Management - Ensuring that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services

  • Demand Management - Ensuring that the service provider has sufficient capacity to meet the required demand

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 4

  • 30 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%


Study for a qualification in ITIL Planning, Protection and Optimization (PPO) by taking an online training course from Good e-Learning! The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the
practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

There are two objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.


This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Planning, Protection & Optimization Certificate in IT Service Management

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