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ITIL® Continual Service Improvement (CSI) eLearning

Kort om utbildningen
29 timmar
Göteborg, Malmö, Stockholm


Study for a qualification in ITIL Continual Service Improvement (CSI) by taking an accredited online training course from Good e-Learning!

The purpose of this course is to help you gain a detailed understanding on industry practices in service management including, continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Continual Service Improvement. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Continual Service Improvement qualification in IT Service Management.

ITIL® Foundation


This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the 
exam. The exam is closed book - you cannot make use of any resources or materials during the
exam. There are a maximum of 40 potential marks in this exam; to pass you must get at least 28
out of 40 marks correct (70%). 

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each  module.

Study for a qualification in ITIL Continual Service Improvement (CSI) by taking an online training course from Good e-Learning! This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Continual Service Improvement at management level,
but not specific details about each of the supporting processes. It is also suitable if you have  completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL

Why you should take this course:

ITIL Continual Service Improvement is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.

This course is intended for management and supervisory level staff. You may be involved in Continual Service Improvement yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

Students who complete this course will have learnt:

  • A complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes

  • A good understanding of the Continual Service Improvement principles, its processes and other aspects of this crucial lifecycle stage

  • Improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 29 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%


The ITIL Continual Service Improvement qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme. The main objective of the course is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both. 


This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination institute for the ITIL® Continual Service Improvement Certificate in IT Service Management.

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Karlavägen 108
115 26 Stockholm

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