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ITIL® 4: Managing Professional (MPT) Transition eLearning

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Make the move from ITIL V3 to ITIL 4 with the award-winning online training team at Good e-Learning!
The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.
Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of 'ITIL 4 Managing Professional'. Kickstart your ITIL 4 training today!
This course is fully accredited by PeopleCert on behalf of AXELOS

Module 1: The Key Concepts of Service Management

Learning Objectives
Module 1 addresses the key concepts of IT service management. It provides a number of videos that go into detail on specific terms and how they integrate into service management as a wider concept.

Module 2: The Role of the Guiding Principles

Learning Objectives
Module 2 examines the essential guiding principles of the ITIL 4 framework.

Module 3: The Role of the Four Dimensions

Learning Objectives
Module 3 explains the four dimensions of IT service management. Students will learn about each element in detail, as well as how combining them creates a holistic approach to ITSM.

Module 4: The Purpose and Components of the Service Value System

Learning Objectives
Module 4 examines the ‘Service Value System’. Students will learn how combining the various components and activities of the ITIL framework enables value creation.

Module 5: The Service Value Chain

Learning Objectives
Module 5 covers the ‘Service Value Chain’, including its definition and central position as an element of the Service Value System. Students will also learn about the six activities within the Service Value Chain.

Module 6: The Role of Value Streams in New Service Creation and User Support

Learning Objectives
Module 6 examines how ITIL 4 can be used to plan and build a service value stream for the sake of creating, delivering, and supporting IT-powered services.

Module 7: Professionalism in IT Service Management

Learning Objectives
Module 7 introduces students to how organizations are structured, as well as elements like collaborative cultures, team capabilities, and how to nurture good team cultures. Students will also learn the concepts of ‘service empathy’ and customer-oriented mindsets, as well as employee satisfaction and the importance of communication.

Module 8: Coordinating, Prioritizing and Structuring Work

Learning Objectives
Module 8 examines why we prioritize work, as well as the challenges and techniques connected with prioritization. It also looks at how priorities are established, along with why backlogs and ticket queues should be managed in the same way as other workflows.

Module 9: The Customer Journey

Learning Objectives
Module 9 looks at the design process for customer journeys.

Module 10: Foster Stakeholder Relationships

Learning Objectives
Module 10 teaches students how to successfully foster positive relationships with stakeholders.

Module 11: Shaping Demand and Defining Service

Learning Objectives
Module 11 examines how to shape demand and define service offerings.

Module 12: Onboarding and Offboarding

Learning Objectives
Module 12 looks at the processes of onboarding and offboarding customers and users.

Module 13: Value Co-Creation

Learning Objectives
Module 13 teaches students how service providers and consumers can work together to create value.

Module 14: Realizing Value

Learning Objectives
Module 14 examines how service value can be realized and validated.

Module 15: Key Concepts in the Digital Enterprise

Learning Objectives
Module 15 teaches students about concepts related to the high-velocity nature of modern digital enterprises, including the stress it can place on IT departments.

Module 16: Digital Product Lifecycle

Learning Objectives
Module 16 looks at the digital product lifecycle using terms from the ITIL 4 operating model.

Module 17: Guiding Principles and High-Velocity IT

Learning Objectives
Module 17 examines the ITIL guiding principles, as well as other crucial concepts used to deliver results in high-velocity IT environments.

Module 18: Scope and Decision-Making

Learning Objectives
Module 18 looks at directing and planning various elements in the ITIL service lifecycle, as well as the principles and methods of directing and planning.

Module 19: Risk Management and the Role of Governance

Learning Objectives
Module 19 focuses on Governance, Risk, and Compliance (GRC) as well as its key principles and methods. Students will learn to identify and describe the role of GRC and how its principles and methods can be integrated into the Service Value System.

Module 20: Communication Principles

Learning Objectives
Module 20 examines stakeholders, communication, and feedback. Students will learn about the key methods and principles of both communication and Organizational Change Management (OCM), as well as how they are crucial to direction, planning, and improvement.

2x Practice Exam Simulators

Learning Objectives
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Managing Professional Transition examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL MPT exam, simply contact Good e-Learning to request your FREE exam voucher.

This course is fully accredited by PeopleCert on behalf of AXELOS
ITIL® is a registered trademark of Axelos. All rights reserved.
ITIL® 4 Managing Professional Transition (MPT) training is provided by Good e-Learning, accredited by PeopleCert.

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