Earn your ITIL 4 Strategist: Direct, Plan & Improve (DPI) certification with the award-winning team at Good e-Learning!
With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL 4 training today!
An Introduction to ITIL 4 Strategist: DPI
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1: Direct, Plan and Improve Concepts
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.
The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.
Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2: Direction, Planning, and Principles in Context
This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.
By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3: GRC Principles and Methods
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.
By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).
The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4: Continual Improvement
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.
Module 5: Organizational Change Management
This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.
By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6: Measurement, Indicators, and Reporting
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.
By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.
Module 7: Measurement and Value Streams
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.
By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8: Stakeholders, Communication and Feedback
This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.
Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9: Practice Exams
This module features one official practice exam to help students prepare for the official ITIL Strategist: Direct, Plan and Improve examination.
Module 10: Course Wrap-Up
This is a short module that sign-posts the end of the course.
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ITIL® 4 Direct, Plan & Improve (DPI) training is provided by Good e-Learning, accredited by PeopleCert.
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