Earn your ITIL 4 Specialist: Create, Deliver & Support (CDS) certification with the award-winning team at Good e-Learning!
The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers. Kickstart your ITIL 4 training today!
An Introduction to ITIL 4 Specialist: CDS
This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.
Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.
Module 1: Professionalism in IT Service Management
This module examines the role of different business skills in IT service management, including:
How organizations are typically structured, with people, teams, cultures all creating potential challenges to service value systems (SVS)
What kind of impact good communication can have on an SVS
How to plan and manage resources and utilize results-based reporting
The importance of creating and sustaining cultures that support continual improvement
The inherent value of information and technology, and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning and artificial intelligence
How to choose and implement effective information models
Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services
This module examines ITIL value chains and value streams, as well as several ITIL practices. It addresses:
Key terminology, definitions, and analogies
The structure of typical ITIL service value chains and value streams, and how they are utilized within businesses and organizations
How to design value streams and describe steps within a value stream
Value stream mapping and processes, along with their considerations
How to create value streams for new services and apply core ITIL practices to ensure their success
How to restore live services by creating value streams and applying core ITIL practices to ensure their success
What a user support journey map looks like
Module 3: Prioritization and Managing Work
This module looks at how to coordinate and manage work activities, including:
How to prioritize and structure work in order to create, deliver and support IT-enabled services
Various techniques which can be used to support work prioritization, such as ‘swarming’
Important commercial considerations, including sourcing and building components for individual services
Defining requirements, sourcing models and commodification
How to integrate and manage services
Module 4: Practice Exams
This module features one official practice exam to help students prepare for the official ITIL Specialist: Create, Deliver & Support examination.
Module 5: Course Wrap-Up
This is a short module that sign-posts the end of the course.
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ITIL® 4 Create, Deliver & Support (CDS) training is provided by Good e-Learning, accredited by PeopleCert.
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