Visa utbildning.se som: Mobil

ITIL® 4 Create, Deliver and Support

Informator
Kort om utbildningen
3 dagar
22 600 SEK exkl. moms
Nästa tillfälle: 2022-03-30 - Distans
Onlineutbildning
   
Distans, Göteborg, Stockholm

Kursbeskrivning


This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
It covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improvement methods
The objective is to enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
Certification voucher is included in this course.
Acknowledgements. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL courses on this page are offered by Olingo accredited by PeopleCert on behalf of AXELOS Limited.

Informator

Utbildningsutbud

Informator är utbildningsföretaget som stärker din konkurrenskraft genom att underhålla, uppdatera och tillföra relevant kunskap inom IT och management där och när du behöver det. Vi har vuxit tillsammans med svensk mjukvaruindustris ledande företag och utbildat utvecklare, tekniker, projektledare och chefer sedan...


Läs mer om Informator och visa alla utbildningar.

Kontaktuppgifter

Informator

Karlavägen 108
115 26 Stockholm

 Visa telefonnummer