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10965 IT Service Management with System Center Service Manager

Informator
Kort om utbildningen
0 dagar
36 950 SEK Momsfri
Nästa tillfälle: Efter överenskommelse - Distans
Onlineutbildning
   
Distans

Kursbeskrivning


This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.
Using hands-on labs, students will learn the following:

Where Service Manager sits within the System Center 2016 product.
What business and technical needs Service Manager is designed to meet.
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2016 Service Manager deployment.
How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
How to customize System Center 2016 Service Manager to be in line with corporate standards.
How to configure Incident and Problem Management.
How to configure Activity, Change and Release Management.
How to configure Service Requests.
How to configure Service Level Management.
How to customize the Self-Service Portal.
How to configure Reporting and Analysis.
How to troubleshoot Service Manager and perform disaster recovery.
How to create customized Service Manager forms.

Module 1: Service Management OverviewIn this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organization. You will also learn some of the key business drivers behind IT Service Management.Lessons

Business Drivers behind IT Service Management.
Introduction to Microsoft System Center 2016.
System Center 2016 Service Manager Overview and Key Features.
Adopting ITIL/ MOF Best Practices with Service Manager.
Aligning IT Service Management Requirements to Service Manager.

After completing this module, students will be able to:

Describe the business drivers behind IT Service Management.
Describe, at a high-level, System Center 2016.
Describe, at a high level, System Center 2016 Service Manager.
Describe how Service Manager adopts best practices found in ITIL and MOF.

Module 2: Installing System Center 2016 Service ManagerIn this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.Lessons

System Center 2016 Service Manager Architecture and Core Components.
Hardware, Software and Security Requirements.
Planning and Sizing a System Center 2016 Service Manager Deployment.
Installing System Center 2016 Service Manager.
Installing and Configuring the Service Manager Self-Service Portal.
Overview of the Service Manager Console.
Upgrading to System Center 2016 Service Manager.

Lab : Installing System Center 2016 Service Manager

Installing the Service Manager Management Group.
Installing the Data Warehouse Management Group and register the Service Manager Management Group wit
Installing the Service Manager Self-Service Portal and confirming a successful installation.
Customizing the Self-Service Portal.

Lab : Upgrading to System Center 2016 Service Manager

Backing up the Service Manager 2012 R2 environment.
Upgrading Service Manager 2012 R2 to System Center 2016 Service Manager.

After completing this module, students will be able to:

Describe System Center 2016 Service Manager architecture and core components.
Describe the Hardware, Software and Security requirements of System Center 2016 Service manager.
Plan and size a System Center 2016 deployment.
Install System Center 2016 Service Manager.
Install and configure the Service Manager Self-Service Portal.
Use the Service Manager Console to confirm a successful deployment.
Upgrade Service Manager 2012 R2 to System Center 2016 Service Manager.

Module 3: Key Concepts and FeaturesIn this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.Lessons

Overview of Management Packs.
Overview of the Service Manager CMDB.
Managing Activities.
Managing Workflows.
Managing Templates.
Security and User Roles.

Lab : Configuring Service Manager for StockTrader and DinnerNow

Create a Management Pack, Work Item Templates and Configuration Items for DinnerNow.
Create a Management Pack, Work Item Templates and Configuration Items for StockTrader.

After completing this module, students will be able to:

Understand Management Packs.
Describe the Service Manager CMDB.
Manage Activities.
Manage Workflows.
Manage Templates.
Manage Security and User Roles.

Module 4: Configuring Service Manager for Your EnvironmentIn this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customize it for your environment.Lessons

System Center 2016 Service Manager Initial Configuration.
Configuring Business Services.
Configuring Access for your Support Teams.
Configuring Notifications.

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