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Kundservice – Att bygga förtroende

CHART Learning Solutions
Kort om utbildningen
Längd: 1 dag
Pris: 4 995 SEK exkl. moms
Nästa tillfälle: Courses start bi-weekly (every other week) - Distans
Sista ansökan: 1 week before
   
Ort: Distans
Typ: Onlineutbildning
Språk: Engelska

Kursbeskrivning

Turn small talk into SMART Talk

  1. Business Etiquette and Customer Care
    Understand the definition of rapport, how unconscious rapport affects relationships, the importance of rapport, differences in cultural rapport, apply the connection between rapport and etiquette, identify five myths about manners, calculate the cost of poor etiquette, apply 10 guidelines for good manners, and master the spirit of the Golden Rule, implement the Chart Customer Care Model for strengthening relationships, and apply the Six F’s for going beyond customer expectations.

  2. Instant Rapport
    Discover two levels of rapport, apply three skills for building instant rapport when time is short, utilize five tips for working with names, implement five ways to build relational rapport, and turn small talk into SMART Talk.

  3. Building Trust
    Understand the definition of trust, know the importance of trust when building rapport, discuss how to open an emotional "Trust Fund," maintain rapport when giving or receiving feedback, implement five behaviors that show respect, and apply lessons from the Legend of Two Wolves.

  4. Confidence in any Situation
    Understand key concepts that define confidence, know how confidence builds rapport, apply “Strengths Theory” to real-world work situations, understand the three categories of strengths, implement five ways to identify your personal strengths, employ four ways to build strengths confidence in any situation, and apply 11 strategies for managing weaknesses.

  5. Building Positive Relationships
    Apply keys to understanding differences in people, provide an overview of the four relationship styles, understand the four relationship orientations, know how to identify the four relationship styles, apply the four relationship styles for building rapport, pinpoint where relationship problems start, understand what each relationship style needs and wants from social interactions, and employ strategies for increasing behavioral flexibility to create positive interpersonal relationships

Målgrupp

Designed for service professionals, sales representatives, and support staff.

Examen, diplom m.m.

Efter varje genomfört utbildning så erhåller du ett diplom med dess innehåll beskrivet.

Intresseanmälan

Fyll i formuläret för att få mer information om Kundservice – Att bygga förtroende, direkt från arrangören. Det är gratis och inte bindande!

Recensioner

John Percy   |   2018-09-18
Being a Customer Service Manager, this has give me a much broader knowlegde to perform my duties.
          (5)
Brett Carlos   |   2017-11-24
I am heading a Helpdesk and this course has made me understand the importance of securing relationsships with people and that you can build different relations depending on situations. One of the best courses and not only for helpdesk but as important for your private life.
          (5)

CHART Learning Solutions

CHART Learning Solutions

Vi erbjuder marknadens främsta eLearning utbildningar med certifiering inom Ledarskap, Försäljning, Kundservice och Team-building! Vi erbjuder individuell eller gruppcoaching på våra program.

Alla utbildningar skapar direkta resultat för dig och ditt företag då metodiken är anpassad enligt allra senaste rön så kallad ”break-through learning” som är inbyggt i vår utbildningsplattform. Till företag så erbjuder vi anpassade utbildningar efter ert behov och antalet medarbetare....


Läs mer om CHART Learning Solutions och visa alla utbildningar.

Kontaktuppgifter

CHART Learning Solutions

Helsingborg

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Recensioner
Kundservice – Att bygga förtroende
Kursrecensioner
          (5,0)
Baseras på 2 recensioner
Läs recensioner
Arrangörsrecensioner
          (4,9)
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